of the Position As a Collection Representative you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast paced, dynamic, customer service and deadline oriented environment. At least 18 years of age High School Diploma or GED 9+ months of work histo

Identify areas of opportunity & develop strategies to increase revenue and/or decrease expense. Ability to translate client or operations needs into requirements for development and implementation by system, report and database owners. Develop and gain agreement on the strategic plans for the division while communicating to relevant parties Identify, develop, and recommen

Work to reach a resolution on accounts placed with our office Promote and suggest urgent resolution of account(s) with consumer or authorized representative Accurately assess consumer accounts to ensure appropriate actions are taken Attempt to secure paymentsfor account resolution Follow up with consumers who have indicated an interest in resolution Adhere to call flow ex

Serve as the key contact for Workday. Stay current with all application upgrades and enhancements. Work with vendors and internal technical teams to resolve issues, install and test upgrades and customizations. Responsible for maintenance, administration, and configuration of Workday. Work with process owners to learn their processes and how they are applied within the Wo

Remote Opportunity! Possess excellent critical thinking and technical troubleshooting skills. Possess excellent verbal and written communication and attention to detail. Displays a positive, professional character in the work environment. Performs break fix root cause analysis and resolution. Must be able to manage change effectively and productively in a fast paced envir