As the Helpdesk Supervisor at Crescent Electric, you will isolate and determine root cause of complex technical problems based on client, Tier I, and Tier II input. You will oversee the Tier I Technicians and Helpdesk Coordinators. PRIMARY DUTIES Interact with escalation resources (vendors) to resolve complex technical issues, as required. Clarify and ensure Tier I and Ti

As an IT Technician Tier II at Crescent Electric, you will be responsible for the day to day support of the end user community. Primary Duties Ensure that computer hardware and software are functioning properly and are available for the intended uses in accordance with company policy and procedure. Log and track calls using problem management software, maintain history re